The Private Clinic values your feedback and we hope to use this information to identify any areas where we may be failing to meet expectations and to allow us to continue to improve our service. We are committed to providing a very high quality service and we welcome your feedback to ensure we continue to do this.
Any feedback or complaint will not impact any future treatment or follow-up care if required. You can also choose to remain anonymous.
If you have any suggestions, compliments or complaints please send them to our Practice Manager at reception @privateclinic.com.au
How will the complaint be handled at our practice?
All complaints will be reviewed confidentially and you will receive a written response following our assessment.
We will acknowledge receipt of your correspondence within 7 days and will endeavour to provide a detailed response within 30 days.
We take all feedback, complaints and concerns regarding privacy seriously. Please express any concerns you may have in writing. We will then attempt to resolve the matter in accordance with our resolution procedure.
Please address all correspondence to:
The Private Clinic
120 Devonshire Street
Surry Hills, NSW 2010
Any complaint which is not resolved to your satisfaction may be referred to the NSW Health Care Complaints Commission: www.hccc.nsw.gov.au